Before making your first payment in DoverkaSEND, you need to top up your balance - and the easiest way to do it is via SBP right in the app. Once the top-up is complete, the money appears on your balance right away, and you can use it to pay for purchases by QR code and send transfers in Asian countries.
What is SBP and why is it convenient?
SBP is the Faster Payments System, connected to almost all Russian banks. Transfers through SBP take just a few seconds, usually come with no fee, and do not require card details - everything is confirmed in your banking app. That means you can top up your DoverkaSEND balance in just a few taps, without entering long payment details manually.
Why you need a balance
Your balance is the amount used for all transactions inside DoverkaSEND. First, you top it up via SBP, then spend it on what you need during your trip: paying by local QR code at cafés, in taxis or at hotels, and sending transfers to local bank accounts. In practice, it is your travel wallet for payments abroad.
How top-up works
Open DoverkaSEND and go to the top-up section. Choose SBP as the method, enter the amount and follow the prompts in the app - the rest is confirmed in your bank. Once the transaction goes through, it will appear in your history and the money will show on your balance. This usually happens instantly.
Before your very first top-up, make sure your account is created, login works, your phone number is active, and identity verification is complete if it is required to access the features.
When to top up your balance
It is better to top up your balance in advance - before your trip, an important transfer or your first payment abroad. This way, you will not have to figure out the top-up process at the checkout, in a taxi or in the middle of a chat with the transfer recipient. Since top-up works via SBP from your Russian bank, it is much easier to do it calmly at home, with a stable internet connection, than to look for signal right after landing.
If your balance does not update right away
In rare cases, it may take a little time for the money to appear in the app. Check the transaction status and history - most likely, the balance has already been updated. If the issue remains, contact support right in the app: the team replies very quickly and helps sort things out. And remember the main safety rule: never share verification codes, documents or account access with anyone.
In Brief
The DoverkaSEND balance is topped up via SBP right in the app - quickly, without a card and usually with no fee. Once topped up, the money can be used for payments and transfers in Asia. Before your first top-up, it is worth creating an account, verifying your identity and checking that login works. After that, all that is left are the nice little things before the trip!
